2024 State of Online Payments: Insurance Trends & Expectations

Hosted by Digital Insurance and Featuring Bernadette Autrey, CFO at American Farmers & Ranchers

Meet the Needs of the Modern Consumer

A fundamental shift in consumer expectations is fueling the need for insurance companies to transform payment experiences not only for the benefit of the customer, but for the bottom line.

Join Bernadette Autrey, Chief Financial Officer at American Farmers & Ranchers Mutual Insurance Company, and Angela Abbott, Regional Director of Insurance at InvoiceCloud, as they discuss the current state of online payments and how your insurance company can meet the needs of the modern consumer in 2024. You'll learn:

  • What are the top 3 payment trends for 2024?
  • How do Gen Z customers prefer to communicate with carriers?
  • What do consumers say is the No. 1 roadblock to online payment systems?

2024 State of Online Payments Webinar

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Meet Our Presenters

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Bernadette Autrey
Chief Financial Officer
American Farmers & Ranchers Insurance

“I am proud to work alongside a team that prioritizes the customer experience and values strong relationships, communication, and trust. We are committed to upholding our core values of integrity, excellent customer service, and fulfilling our promises to each and every customer.”

Angela Abbott
Regional Director of Insurance