Connect with InvoiceCloud

Harris Customer Training Conference

Presented by Harris Computer

OCTOBER 8-10, 2024 | ATLANTA, GA

InvoiceCloud helps nearly 400 Harris Utilities customers step into the next generation of digital payments.

Meet our team in Atlanta to see how your organization can improve digital engagement and the customer experience at your most critical touchpoint - the billing and payment journey. Don't just take our word for it, listen to what our longtime customer, Truckee Meadows Water Authority, is saying about InvoiceCloud:
Book a meeting with us in ATL for a chance to win a Yeti cooler!

Join an InvoiceCloud Session

We're excited to host two interactive sessions at HCTC 2024. Please see details for each session below.
Can't make it? Use the form above to connect with our team when most conveinent for you!


PRE-CONFERENCE SESSION

From Pain Points to Progress: Growing Digital Payment Adoption & Preparing your Utility for Future Billing Trends

Date/Time: Monday, 10/7 from 2:30 PM – 4:00 PM ET
Location: A602 (Atrium Level)

This session illuminates the common pain points in utility billing, from walk-ins to shut-offs, and explores​ innovative strategies to drive on-time payments and diminish reliance on paper checks.

We will discuss strategies to enhance payer retention, support non-digital customers, and optimize every customer interaction. The discussion will also shed light on the rising costs of paper billing and how to switch to eco-friendly, paperless alternatives, including going 100% paperless! We’ll have some valuable customer stories to support these topics and show how you can easily implement them, too.

This session is your ultimate guide to transforming your utility billing processes and embracing the future of payments.​​

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Katie Johnson

VP of Customer Experience, InvoiceCloud

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Stephen Williams

VP of Customer Success & Growth, InvoiceCloud


SPONSOR SESSION

InvoiceCloud Presents: Jeopardy – Utility Edition

Date/Time: Wednesday, 10/9 from 10:30 AM – 11:25 AM ET
Location: INTL Salon 5 & 6

Join us for an interactive and informative session to discover why more Harris customers are making the switch, test your payment expertise, and win prizes. You’ll walk away with actionable insights on how to leverage existing engagement points to increase digital payment accessibility, boost digital adoption, and encourage cost-saving behavioral changes.

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Karna DuQuite

Account Manager Supervisor, Mount Pleasant Waterworks

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Keri Barton

Accounts Receivable Manager, Dalton Utilities

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Ronnie Grizzle

Utility Customer Service Manager, Forsyth County Water & Sewer

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Hilori Morgan

Revenue Manager, LEXserv

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Nick Oettinger

Sr. Director of Alliances, InvoiceCloud


View Full HCTC Agenda