Driven by rising customer expectations, more frequent catastrophic claims, and advancements in CX and efficiency through automation and AI, the insurance industry is evolving at a staggering rate. This is raising the stakes for carriers to keep digital pace with peers and leaving behind those who fail to future-proof their businesses.

Arizent Research – the parent company of Digital Insurance – surveyed insurance professionals to identify trends that will shape their industry and inform their business strategies over the next 12-15 months.

In this white paper, created from peer-based research insights, you’ll read:

• Top digital priorities for insurance carriers in 2025
• Where insurance companies see the biggest opportunities for automation
• The growing importance of real-time access to claims payments