Webinar Summary

As a utility or local government, you’re often asked to do more with less while driving digital adoption and customer satisfaction as expectations constantly evolve. With 89% of U.S. adults using digital payments in 2022*, do you feel supported by your current billing and payment platform for digital transformation?

LEXserv (The City of Lexington, KY’s city services billing program) was previously burdened with an insufficient online payment system that caused frequent collections obstacles, frustrating customers and staff. After upgrading to InvoiceCloud, LEXserv increased digital payment adoption by 114%, increased AutoPay enrollment by 116%, and saved 20 hours per month in payment-related workload.**
Join InvoiceCloud and LEXserv to hear why LEXserv upgraded to InvoiceCloud and the benefits they have experienced since the switch.

*McKinsey, “New Trends in US Consumer Digital Payments”, October 2022.

**Based on lnvoiceCloud client data, and data collected by LEXserv in 2023 and provided to lnvoiceCloud.

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Meet Our Team


Christie Lamb

Director of Alliances - County Tax
John Conely
Executive Sponsor - County Tax