Summary
Customer satisfaction is a top focus area for many utilities these days, and can determine everything from call volumes to J.D. Power scores. Research shows that receiving and paying a bill is the average utility customer’s biggest concern, making billing and payment strategies critical for utilities.
In this webinar, discover exclusive insights that help utility providers learn:
• Why enhancing the billing and payment experience can move your customer satisfaction scores from average to outstanding
• How to create a billing and payment experience that is easy and frictionless for your customers and your processes
• Key insights from InvoiceCloud’s new utility customer satisfaction research
