In recent years, digital adoption has been top of mind for utilities and local governments. In 2022, McKinsey reported that 89% of adults are using digital payments. Therefore, the ability for your customers to pay their bill with ease and convenience in their preferred digital payment method is crucial for customer satisfaction and other positive business results—including cost savings, decreased manual workloads for staff, and accelerated collections.

On Thursday, September 14th at 12pm CT, join InvoiceCloud and Truckee Meadows Water Authority for lunch and a discussion on how to drive digital adoption with the modern billing and payment solution. Having attained over 80% adoption of their self-service initiatives, Truckee Meadows Water Authority will dive into how they did it and other topics including:

• Digital adoption trends for utilities and local governments
• Best practices for driving digital adoption
• How factors like design and demographics affect digital adoption
• Creating maximized operational efficiencies with AutoPay and paperless billing
• Benefits of partnering with an industry leader

During this lunch and learn, you’ll be joined by other leaders in the utility and local government space. Please register to show your interest as seats are limited!