Insights for encouraging everyone to use digital payments

Discover how key demographics of your customer base prefer to engage with digital payments and how your organization can better serve them.

Based on a nationwide survey of 802 U.S. adults, this report reveals the motivations, challenges, and preferences of:

• Adults aged 65+
  
• Non-English speakers
  
• In-person payers
  
• Gen Z (ages 18–29)

Download The 2025 Bill Payer Preferences Report to learn:

 Top Challenges preventing digital payment adoption
 Key Motivators that drive engagement
 Trends & Preferences by demographic
 Actionable Strategies to increase adoption
 Self-Service Opportunities to streamline payments