Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and internal efficiencies. That’s why it’s mission-critical to continuously evaluate your billing and payment experience and optimize when necessary.
To help billing organizations understand the preferences of their customer base and reap the operational benefits, InvoiceCloud collaborated with Regina Corso Consulting to survey 2,001 American billpayers in October of 2023 for insights on payment trends and general behaviors around making bill payments.
How customers decide to prioritize bill payments
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The most popular and preferred bill payment channel of the year
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The #1 issue Americans have with digital payments, and more
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